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WHAT WE DO
 

Employee Rewards

A customised reward and recognition strategy will support and reinforce your company goals, values and vision. We believe that staff should work in an environment where they are both valued and where exceptional performance is recognised. Such an environment provides greater job satisfaction, increased staff motivation and improve retention rates

 

Competition Management

We are a one stop shop for all things competition related, and deliver unforgettable prize packages and winner services. We source specific and personalised prize packages, provide amazing prize recommendations, handle all your winner fulfilment needs, and manage prize storage and dispatching logistics. Rest assured while we treat all winners like the VIPs that they are

 

Incentive Travel

We are experts in creating unforgettable travel incentives around the world. Packages can be used to incentivise and reward top performing employees, entice purchases and competition entries, or reward loyal clients. Whether you are looking for a luxury weekend away or an exclusive overseas package, we tailor everything to your specific requirements.  Simply put, we take the hassle out of making luxurious dreams come true

HOW IT WORKS

The Brief

What would you like to achieve, do you want to: recognise and reward employees, engage with consumers, or incentivise your sales channels? The more information you provide the more accurately we can tailor your incentive scheme or promotion.

The creative

Once we have agreed on the campaign, we design the staff incentive programme, the social media campaign, or the competition promotion, as well as the operations and mechanics that go along with them.

The Operations

The fun part; this is where we handle all travel arrangements, send out all communications, reward employees, contact winners and assist with all their booking requirements or send them their prizes. What are you waiting for - provide your brief today!

8 Ways to Recognise and Reward Service Excellence

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8 Ways to Recognise and Reward Service Excellence

Organisations appreciate that a satisfied and committed workforce delivers excellent service; ensuring long-term customer retention and loyalty. Service excellence is an attitude engrained in every department and it begins and ends with your people.

Here are 8 ways (as per Stairway Consultancy) on how to recognise and reward service excellence in your organisation:

Survey Your Staff
Well-conducted surveys are a critical means to challenge assumptions. Your organisation needs to work at understanding its employees and the organisational culture for success. Helpful tools include questionnaires and focus groups.

Provide Training to Managers in Creating a Motivating Climate
Managers have a key role to play in encouraging motivation amongst their team.  Successful service organisations provide training to managers in leadership and motivation.

Give Positive Feedback
Reinforce in your managers the need to give positive feedback to your staff. Although sometimes feedback has to be negative, often, how it is communicated can drastically increase employee motivation.

Tailor Service Awards to the needs of the Employees
Recognition, through token or monetary benefits, has to be meaningful to those who receive it.

Establish a League Table of Service Performance
The most effective performance measurement methods are those where recognition is given not just to the top performers but to those people who make the best improvements over time.

Issue Certificates of Achievement
When employees attain defined customer experience standards and skill levels, a certificate or token award can help to demonstrate its importance.  A certificate of achievement can become highly prized.

Publicise Examples of Good Service
Every job has a substantial routine element and a company newsletter or e-mail should give service contribution the recognition it deserves. To promote good practice, features on success stories can be a big help to the individuals concerned and to others.

Ensure Team Service Excellence is Recognised
Effective teamwork is at the heart of good service and companies need to encourage team involvement at every level, delegating responsibility.

By recognising and rewarding valued service behaviours and actions, excellence becomes a consistent, premium service at every pass set by a service oriented tone that drives your company strategy at all levels.

Tags: Customer Rewards, Prize Fulfilment Solutions, Prize sourcing, Custom prize packages, Prize suggestions

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