eCommerce Customer Service & Marketing Coordinator
About the Role
- Are you a recent Marketing graduate eager to launch your career in the dynamic world of eCommerce and digital marketing? Join our team in Milnerton, Cape Town, as an eCommerce Customer Service and Marketing Coordinator.
Key Responsibilities:
- Customer Service:
- Provide exceptional support to customers via email, chat, and phone, answering inquiries and resolving issues in a timely and professional manner.
- Assist customers with placing orders, tracking shipments, and navigating our online platform.
- Process returns and exchanges efficiently, ensuring customer satisfaction.
- Submit daily reports
- Responding to customer inquiries via email, chat, and phone in a timely and professional manner.
- Assisting customers with placing orders, tracking shipments, and navigating our online platform.
- Processing returns and exchanges efficiently, ensuring customer satisfaction.
- Submitting daily reports.
- Marketing Support:
- Assist with the execution of marketing campaigns including winner fulfilment services.
- Assisting with the execution of marketing campaigns, with a focus on winner fulfillment.
- Verifying winner eligibility and information, adhering to competition terms and conditions.
- Contributing to the creation of engaging winner communication materials.
- Gathering and meticulously analysing winner entry data to identify trends, patterns, and potential areas for process improvement.
- Maintaining detailed records of all winner fulfilment activities.
- Qualifications:
- Recent graduate with a degree in Marketing, Business or a related field.
- Excellent Excel skills
- Excellent email skills (prepping, managing, tracking and replying to emails on Outlook)
- Ability to manage multiple tasks at once
- Professional and proficient under pressure
- Excellent data capturing, transcribing and administrative skills
- Collaborate with team members to optimise workflow and resolve issues
- Maintain accurate records of participant interactions (reporting based)
- Provide on-the-spot updates to your manager
Benefits:
- Salary: R13 000 per month
- Full time: Monday to Friday
- Location: Milnerton, Cape Town
- To apply send your CV and cover letter to This email address is being protected from spambots. You need JavaScript enabled to view it.